Customer Experience, Digital Experience & Customer Service News ...
WEBFor over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
WEBAug 28, 2024 · The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
Top 8 Customer Experience Courses and Certifications
WEBJun 11, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
A Look at 19 Enterprise Digital Asset Management Solutions
WEBJan 30, 2024 · In this article, we take a look at 19 enterprise DAM solutions included in Gartner's Peer Insights. 1. Acquia DAM. Acquia acquired Widen in 2021 and the Widen Collective now goes by Acquia DAM ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 · 6. Qualtrics XM. Qualtrics is a customer experience management software that allows organizations to capture and analyze customer feedback across multiple channels. It’s also known for its ...
The Art of Keeping Customers Hooked - CMSWire.com
WEBMar 1, 2024 · Determine the number of new customers added within the time period (N). [ (E-N)/S] x 100 = CRR. So if one is interested in CRR over a six month period, and the number of existing customer was 220 ...
Decode CLV: The Metric Every Brand Needs to Know - CMSWire.com
WEBOct 24, 2023 · View all. CLV = (Avg Order Value) x (1 - Churn Rate) / Churn Rate. These additional metrics can add further dimensions to the CLV model. Incorporating these elements can often yield more nuanced ...
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
Agile vs DevOps: What's the Difference? - CMSWire.com
WEBNov 19, 2018 · Agile vs DevOps: The Benefits, Similarities, and Differences. Fundamentally, DevOps brings together two large siloed teams together to allow for quicker software releases while Agile is focused on ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
WEBNov 17, 2023 · The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...