Today Avaya announced that regional service provider nTelos Wireless is driving down costs and delivering market-leading customer service by using Avaya Customer Experience Interaction Management ...

New Cloud Service Provider offers make it easy to deploy Unified Communications, Contact Center and Video as a Service to their customers Unique Unified Communications and Contact Center as a Service ...

Avaya today announced new models and enhanced functionality for the Avaya Collaboration Pods, a portfolio of turnkey communications and collaboration solutions for both enterprises and Cloud Service ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that it has been recognized for excellence in customer service by the Customer Relationship Management Institute ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and Powerful ...

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

Avaya is formalizing an outsourcing service it has been offering select clients for the past year. The service, Avaya Communications Outsourcing Solutions, manages all of a company’s communications ...

Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that it will be at the SpeechTEK West 2006 exposition and conference to ...

Santa Clara, CA. – Dec. 11, 2018: Avaya Holdings Corp. (NYSE: AVYA) today introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop ...

MONROE, La. — CenturyLink has been named the 2010 “Service Provider Partner of the Year” by Avaya, a global company dealing in business communications software, systems and services. The award honors ...

Avaya Inc. today is announcing a new subscription-based monthly voice-over-IP (VoIP) service for medium and large businesses that allows them to avoid complicated equipment installations. The ...

Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...