Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

If not all, many BPO companies have figured out that the importance of training their employees tactically to ensuring better service for different occasions is a very significant faction in ensure ...

Array ( [results] => Array ( [0] => Array ( [ArticleID] => 2101162 [Title] => Call center firm offers free training to the unemployed [Summary] => Performance 360 has started to offer free call center ...

Jamaica’s Human Employment and Resource Training Trust, National Training Agency (Heart Trust/NTA or Heart) has launched a new training course for the BPO sector. The three-week course, named ...