Customer perceptions about your call center are hinged upon a leader's ability to establish a customer friendly environment along with pleasing soft-skill behaviors. If you don't think customers can ...

Microsoft on Monday announced the availability of its latest version of Dynamics CRM along with a new partnership with InsideView that adds social intelligence capabilities to the CRM system.

My analyst life has an interesting ebb and flow, as do most professional lives, I believe. My most productive times are when I work head-down on a project, drilling into sometimes arcane aspects of ...

NEW YORK -- Hilton Hotels and AT&T extended a long-standing partnership by signing a $67.5 million deal in which AT&T will expand Hilton's wide area network (WAN), which will enhance the hotel chain's ...

Forty-two percent of U.S. companies are using CRM, according to new market research from the consulting firm KensingtonHouse, and the percentage just keeps on growing. Even more notable, in terms of ...

REDWOOD CITY, Calif., Nov. 30, 2017 /PRNewswire/ -- Tact.ai, the sales experience platform for the intelligent edge, today announced release of the Tact Sales Assistant Skill for Amazon Alexa.