Today’s world is defined by an increasing environmental awareness and a growing sense of responsibility. When it comes to sustainability, organisations are evolving at an astonishing rate, and it’s ...

I bet you've said this before: "If it weren't for the customer, this would be a great business." I have. We say it as a little joke, an eye-rolling one-liner when we have "one of those" customer ...

Seven in ten consumers would pay more for products if they know the company provides exceptional service, according to a Decagon survey of more than 2,000 consumers released Wednesday. On the flip ...

Would you pay more for good customer service? A surprising number of people say yes. TCN , a call center software provider, recently surveyed 1,000 adults to find out what we expect from companies, ...

SupportLogic Inc., which offers artificial-intelligence-based customer support software, said on Tuesday that it raised $50 million in new funding, building on growing interest in technology that can ...

What makes a killer sales attitude? Discover the 7 traits that help radio sellers build trust and grow revenue.

Yuval Brisker helps his customers help their customers. He co-founded TOA (Time of Arrival) Technologies, a software provider for companies managing mobile work forces, to improve the customer ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Dean Clark, Chief Technology Officer, GFT, and Alex Selwood, Partnerships ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...