This not only assures customers of their data security but also builds trust through transparency. Deploying AI and Machine Learning for Personalized Communication Implementing innovative tech ...

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most ...

Business executives must be ready for a bumpy ride throughout 2021, perhaps for several years. Uncertainties abound around international trade, supply and demand and how open national economies will ...

In any quick service restaurant, consistency, speed, and customer satisfaction are the secret sauce to keep customers coming ...

Have you scratched your head from time to time at how some communications sent en masse to consumers (from credit card companies, utilities, fintech, wealth management, health insurance, and on and on ...

“Improving customer loyalty” has been the call center charter since its inception. But as economic and regulatory pressures continue to squeeze the marketing enterprise, the need to ensure customer ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Faster. Easier. Cost-effective. Impactful. These are the goals of every financial institution as it manages its burgeoning customer communication requirements. Instead, firms are mired in ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...

Open, honest communication is the cornerstone of any good relationship, including that between a business and its customers. Without transparency from a brand, consumers can be left feeling vulnerable ...