During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen ...

Cloud communications provider Dialpad has launched an agentic AI platform that will help businesses and channel partners ...

The acquisition of Mopinion adds additional customer feedback and analytics capabilities to the Netigate experience platform ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove ...

Sprinklr (NYSE: CXM), the definitive, AI-native platform for unified customer experience management (Unified-CXM), today announced the launch of next-generation AI capabilities and solutions, ...

SaaS companies have claimed to put the customer first, but when you look at how software is bought, sold, and billed today, ...

Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than ...

Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

8×8, Inc. (NASDAQ:EGHT) is one of the best AI stocks to buy under $5. On September 11, the company announced a strategic partnership with ULAP Networks. The partnership paves the way for the company ...