COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Automation can’t replace human agents without the risk of operational disruption and a worse customer experience, the firm ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you're looking for the best customer service in travel, you might be ...

As the name denotes it, Time Warner Cable is a cable telecommunications company, and even though it was merged with Charter Communication on May 18 th, it was still ranked separately in this survey.

Comcast ranks 3rd on our list of worst companies for customer service. Its lack of consideration for its customers is legendary among Internet users. If you follow the link, you can read some shocking ...