Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

I recently had a very, very painful experience when I bought an HP Envy x360 2-in-1 laptop. I received it a few months ago, and the product was defective. The touch screen did not work. I wasted 40 ...

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...

Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

HP is working to address a bad firmware update that has been bricking HP Office Jet printers worldwide since it was released earlier this month. While HP has yet to issue a public statement regarding ...

A firmware update has rendered several models of HP OfficeJet printers useless for weeks. As reported by Bleeping Computer on Saturday, a recent firmware update inadvertently left many users with ...

Russian consumer organisation the Federation for Legal Help to Consumers has won a case against HP which claimed the company failed to fulfill its responsibilities related to device repair guarantee .

With diagnostics and Managed Device Services for PCs, HP Inc. is making it easier for solution providers to diagnose and fix their customer’s most challenging PC problems, while increasing ...