Everyone wants to be seen as eloquent, intelligent and credible. Whether it’s through emails, phone calls, meetings or interviews, we have a daily opportunity to support this goal or detract from it.

Confidence is a powerful tool to gain respect and get stuff done. As you compose emails and documents (and in conversation too), remove these words and phrases from your vocabulary. They make you look ...

Some psychologists will tell you that "no" is the most dangerous word in the world. I don’t buy it. So often interpreted as negative, I'm convinced that “no” is one of the kindest words in the English ...

Education, said child advocate Marian Wright Edelman, is about improving the lives of others and leaving your community and world better than you found it. As a sixth-grade teacher for more than 20 ...