Who are the first and last individuals to touch your clients at your agency? Somewhere in between, you’re going overboard to provide stellar service—and yet the first and last impressions your clients ...

Many people think they know exactly what “professional development” is. But do they, really? Let's start by giving “professional development” a definition. PD is a process that responds to a phase of ...

Sir, I was most interested to read the article by Brown, Manogue and Rohlin over the need to assess attitudes in dental education (BDJ 2002; 193: 703–707). I agree with their cautious 'yes' as a ...

[IMGCAP(1)]I’ve noticed a big debate over “fashion and finance” lately. Lots of people are talking about the “do’s” and “don’ts” for new recruits. In fact, you can see it in a recent Accounting ...

LITTLE ROCK — Editor's Note: This is the fourth article in a series about golf courses and country clubs and their importance in the Three Rivers area. The golfers who frequent Mountain Ranch Golf ...