The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

They needed to gather services on disconnected phone lines or in data silos into one central foundation in Salesforce’s Public Sector Solutions platform. Staff adoption and rollout were also ...

Salesforce will announce next week two new capabilities designed to make its AI agents more versatile and useful for ...