Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts ...

A successful telephone-selling program involves several steps. As we discussed in the first article (Preparing Your Phone Reps for Selling Success), the first step is a careful screening and profiling ...

Bellevue's Neighborhood Mediation Program has openings for a free, 20-hour telephone conciliation training class. Applicants should have a positive attitude, good communication skills and the ability ...