This dawning age of agentic AI requires a total rethink on how we build software. Current enterprise APIs were built for human use; the APIs of the future will be multi-model, native interfaces. “We ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...