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NEW YORK, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced major advancements to its GenerativeAgent ® Platform, giving enterprises ...

The next digital frontier means AI conversations must have valueBy Morgan Goddard, partner and software development lead at iqbusinessIssued by iqbusinessJohannesburg, 22 Sep 2025 Morgan Goddard, ...

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Gary Morris, director, Climb Channel Solutions, shares some thoughts from a number of vendors about the regulations an the impact on the industry ...

Behind every “user” is a person. Here’s why words influence culture, strategy and customer outcomes more than you think.

Imagine a stool. It has three legs that hold up the seat. Without one of the legs, the stool becomes unstable and won't stand ...

The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.