Boarding groups and status tiers like Premier 1K are designed to streamline the process, rewarding frequent flyers with early ...

Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to deliver a smooth customer experience.

Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are ...

Southwest Airlines says its making adjustments to its boarding process two weeks after the discount carrier switched to ...

"Is this now the new frontier airlines???" said one Southwest flyer on X.