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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at any ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...