From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Agentic AI allows bots to make purchases securely with tokenized payments. This helps shift trust and control dynamics in ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...