At WebexOne 2024, Cisco unveiled the Webex AI Agent, AI Agent Studio and other AI features for both the Webex AI Assistant and Contact Center ...

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...

In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

Enterprise Connect AI 2024 provided critical insights into how AI and advanced communication technologies are reshaping the customer experience (CX) landscape. Companies are redefining how businesses ...